Maintenance & Support

Welcome to Software Support

Please login to access these resources:

  • Search Support Knowledge Articles
  • Submit a Request (eSubmission)
  • Learn about Product Updates (Service Packs)
  • Request and Download Product Upgrades
  • Review Product Documentation
Tech Support


Track-It! Services Update
This communication is to inform you of an important change coming to the support process for Track-It!

In an effort to provide the most professional, consistent and best of class support for Track-It!, the processing of calls is being changed. As of April 20, 2015, the new number for Track-It! support will be 1-800-537-1813. For your convenience, the current number will be transferred to this new line to ensure there is no interruption in service. Please see this blog post for further information.

Software Customers: Click the Tech Support button above to search our Support Knowledgebase and access your software. Organizations with active support agreements also receive unlimited technical support and software upgrades. To enroll in a support program, please contact your sales representative and ask about Premium Care.