Technical Support Quick Links Search Support Knowledge Articles Submit a Request (eSubmission) Product Updates (Service Packs & Hot Fixes) Product Documentation

New Numara Software customers are entitled to 30-days of Installation Assistance. The Technical Support team is ready to answer questions you encounter when installing Numara Software products into a supported environment.

• provides access to Numara Software solutions
  you own.
• provides access to the online Numara Software support resources.

To extend support beyond Installation Assistance Numara Software highly recommends that customers purchase one of
our yearly maintenance and support plan – Premium Care – to obtain ongoing technical support, extended technical support hours, updates and upgrades.

Premium Care Offers:

• Unlimited access to My Support and My Profile with access to
  • Product releases and updates
  • Product knowledge articles
  • Recent searches and articles reviewed
  • Open and closed defects
  • Enhancement requests
• Electronic submission (eSubmissions) of issues
  and questions
• Access to current shipping version Product Updates
  (service packs and hot fixes)
• Toll-free Telephone access to Technical Support
  from within the U.S and Canada, including extended hours¹
• Upgrade Protection. You have access to all Product
  Releases for your Software title (same edition) at no
  added cost
• Severity 1 issue escalation to an available senior technician²

Premium Care is available for all Numara® Software products. The purchase of additional Numara Software products or additional licenses and add-ons requires the purchase of the same level of Maintenance and Support Plan.

¹Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.
²Receive a callback within 2 business hours if a senior technician is not available.

30-Day Installation Assistance Offers:

• Unlimited access to My Profile with access to your licensed product release
• 30-day access to My Support with access to product updates, product knowledge articles, recent searches, recent articles reviewed, open/closed defects and enhancement requests.
• 30-days of Electronic submission (eSubmissions) for questions and issues.
• 30-days of Telephone Support for installation and configuration assistance between 9 a.m. and 5 p.m. Eastern, Monday through Friday¹.

¹Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.

For more information including pricing or to purchase a support plan, contact your technical sales representative at: 800-557-6970 or fill out the contact form.

Terms and Conditions of Numara Software Maintenance and Support Plans, features and availability are subject to change.